Introducing a New Digital Banking Experience for Your Business

We are upgrading to a cleaner, simpler, more secure platform!

What You Need to Know

  • Seamless upgraded mobile experience coming January 25, 2022
  • Your username and password will stay the same
  • Two-factor authentication to keep your information secure using your existing token or by choosing another option
  • All current options on the Cash Management menu will remain the same
  • A new feature will allow you to approve ACH files or wires through the homepage or app
  • Mobile app users must download the new Mabrey Bank App. Online banking will update automatically

Features and Functionality

Card Management

Card Management

Coming Soon- Manage your Mabrey debit card

Mobile Deposit

Mobile Deposit

Deposit a check without a trip to the bank

Alerts

Set Up Alerts

Get balance and transaction notifications for each account

Photos

Add Photos

Keep track of receipts by adding photos to your transactions

Messages

Secure Messaging

Start a secure conversation while viewing your transaction details

Bill Pay

Pay Bills

Pay bills right from your online banking

Locations Map

Find Locations & ATMs

Quickly find branch locations and ATMs in our mobile app

Documents

View Documents

View & download electronic statements and notices

Transfers

Transfers

Transfer to and from your Mabrey accounts and other financial institutions

Account Settings

Account Information

View balances, activity, check images and search transactions

Travel

Coming Soon- Travel Notifications

Set travel notifications right from your app

Money Manager

Money Manager

Set budgets, track spending, and achieve financial goals

FAQs

When will this systems upgrade occur?

The upgraded experience will be available on 1/25/2022. Mabrey Bank’s online and mobile banking services will be unavailable from 7 p.m. on Monday, 1/24/2022 until 7a.m. on Tuesday, 1/25/2022. Please note that your online and mobile banking services, including Cash Management, will not be available during that time.

How do I uninstall Trusteer?

As a part of this upgrade, Trusteer Rapport is no longer needed.  To uninstall it, please visit, Trusteer – IBM Support.  In the center section of the page where it says “How Can I Help You?”, you will need to type “how to uninstall Trusteer”.

This will then take you to a page with resources for different browsers/operating systems.

What do I do if I have forgotten my username and/or password?

If you do not remember your username and/or password the first time you login to the new digital banking, you will need to contact customer service to have it reset.

If you have already logged in to the new digital banking but have forgotten your username or password, you can use the “forgot?” link on the login page.  For more information, please refer to the Account Recovery video. 

Will I continue to use my existing token?

You may continue to use your existing token or choose another authentication method when prompted.

Will this affect my accounts or any established automatic payments/direct debits?

No, your account number(s) will not change and pre-authorized payments will not be affected.

How will this affect my Statements?

If your account is currently enrolled in eStatements, these will transfer over with the system upgrade. To ensure you are enrolled in eStatements prior to the upgrade please follow these steps:

  1. Click on the eStatements Tab
  2. Review the accounts enrolled under the View Statements/Notices dropdown located at the top left of the page

How do I enroll in eStatements?

  1. Select an account from the Accounts section
  2. Select Statements & Forms
  3. Select Enroll

 

How will I log in to the new Business Online Banking the first time?

The morning of January 25th, 2022 you will need to log in using the link on our website.

  1.  Use your existing Online Banking ID and password
  2. Setup two-factor authentication
  3. Accept the End-User License Agreement

You will be directed to the new enhanced Online Banking homepage.

How will I access Cash Management Services?

Select Cash Management from the Menu BarFor additional details, please reference the Cash Management Quick Reference and First Time Login Video below or the PDF Quick Reference Guide.

What web browsers are supported with the new Online Banking platform?

Microsoft Edge, Google Chrome, Apple Safari and Mozilla Firefox.

Will I have to download a new Mobile Banking App?

Yes, the new mobile app will need to be downloaded from the app store. Search for Mabrey Bank in the App Store or Google Play.

Can I continue to use my Intuit (Mint/Quicken/Quickbooks)?

Yes, however these services may be interrupted during the upgrade period and the connection will need to be re-established after 1/25/22.

How do I import transactions to my Intuit® QuickBooks® or Quicken®?

  • Go to mabreybank.com and log in to your online banking.
  • From your account details, select your statement or transactions you want to bring into QuickBooks® or Quicken®.
  • Download the transactions.  You can find this file on your desktop or in your downloads folder.
  • Open the file and import your transaction into QuickBooks® or Quicken®.

Will my account alerts transfer to the new Online Banking platform?

Cash Management alerts related to the following will transfer over:

  • Wire Transfer Pending ● Recurring Wires Expiring
  • Wire Pending Approval ● Wire Transfer Update
  • Recurring Wires Expired ● Recurring Wires Upcoming
  • Recurring ACH Batch Failed ● Recurring ACH Batch Expiring
  • Recurring ACH Batch Expired ● ACH Batch Updated
  • ACH Batch Pending Approval ● Upcoming Recurring ACH Batch
  • Positive Pay Exception Item ● Company Email Address Change

All other account alerts will not transfer over and these will need to be re-established.

Will my account nicknames transfer over?

Yes, account nicknames will transfer over.

How will this affect my transfers?

All scheduled transfers will remain unaffected.  Transfer history will show within account history and you will begin receiving a notification of your Automatic Funds Transfer (AFT).

How will this affect my Bill Payments?

If you are currently enrolled for Bill Pay, all payees, scheduled payments, and history will be available with the upgrade.

To locate the transfers and/or gift payment options select Cash Management from the dashboard menu, then select the Bill Pay tab.

What should I do if I have questions?

If you have questions or need assistance with accessing your accounts or other details, please contact us at 888-272-8866. You can rest assured we will be here for you!

Main Office - Bixby Corporate 918.366.4000 Mon-Fri, 9am - 4pm Sat-Sun, Closed