Mabrey Messages: The Roots of Mabrey

How Bruce and Mark Mabrey have built upon the bank's foundation in East Central Oklahoma

As Mabrey Bank celebrates its centennial throughout 2024, the bank honors the Mabrey family by publishing unique features, narrating the history of the bank through the family’s words and stories. Please enjoy the second of three features, The Roots of Mabrey. To read our first feature story, The Matriarchs of Mabrey, click here.

On a remote ranch in southwest Oklahoma, a nine-year-old boy and his dad sat completely still in a train boxcar. Two generations of Mabrey men huddled, waiting on a flock of turkeys to come sidling up within range of the small .410 shotgun resting on the boy’s lap. Mark had never hunted turkey before, and in truth had no idea what to do even if he did manage to bag one.

It was the same situation that his dad, Bruce, found himself in as a young boy, decades prior. Back then it was a squirrel and a BB gun, but the circumstance was the same, a first-time hunter needing a lesson in cleaning game. Bruce learned it from his grandfather, Carlisle Mabrey, Sr., who ushered Bruce into the apartment, grabbed some newspaper and taught the boy how to properly clean the squirrel.

Now, one generation later in that old boxcar, Bruce had the opportunity to impart a similar lifelong memory onto his son, a mirrored moment that acutely reflected each man’s love for the outdoors. The once-novice became teacher as Bruce showed Mark the steps to dress the turkey.

“The turkey came out perfect,” said Bruce, fondly recalling the meal the pair shared that evening nearly 25 years earlier. The moment became memorialized in Mabrey family lore when Mark won a school award a drawing depicting the seminal event.

A love for the outdoors is just one of many ways that Mark has followed in his father’s footsteps in Okmulgee, Oklahoma, the home of the Mabrey family and birthplace of Mabrey Bank. East Central Oklahoma is special to Bruce, Mark and the rest of the Mabreys, not just because of the family history, but the bond that they have formed with each community in the region.

“It’s relationships. It’s people. It’s family. We know families generationally where I have a relationship with the great grandparents, grandparents, parents and kids,” said Mark. “There’s a lot of that around here. It’s easy to trust people when you know four generations of their family. That’s the community feel that makes this area special.”

East Central Oklahoma was home to all the Mabreys until the mid-1990s when the family purchased controlling interest in Citizens Security Bank in Bixby. Given how large the acquisition was, Bruce’s eldest brother, Carlisle III, felt it was important to move to the Tulsa area to help manage the new bank. Meanwhile, Bruce and his family stayed in Okmulgee to oversee the banks in the East Central Oklahoma region, including locations in Morris, Muskogee, Haskell, Weleetka and Wetumka.

“[Okmulgee] is where we raised our children and this region has been a big part of our life,” said Bruce. “We always felt like our kids were in a good environment here, and we knew where they were. We knew their friends at school and their parents. I’ll be in Okmulgee for the rest of my days.”

Both Bruce and now Mark have poured into the region in many ways – from financial support to time spent volunteering and serving on Boards. It’s a lesson that has been passed down through generations of the Mabrey family and has been a particular focus for Bruce and his wife, Karen.

“What was taught to me by my mom and dad was to give back,” said Mark. “To serve your community. I teach that to my children. My kids see the effort that we put in to go to school board meetings and chamber meetings, to volunteer at the YMCA on Saturday mornings. They know I am gone for the right reasons. I hope that can hit home with them at some point when they think, ‘Dad’s doing good things.’”

Being an active leader in the community means more in the small towns that dot East Central Oklahoma. There is an expectation that banking leaders are community pillars. Bankers are trustworthy figures and are people of their word.

“We were always asked to sponsor organizations and volunteer at events,” said Bruce. “I was the president of the Okmulgee Chamber of Commerce and represented our district on the Oklahoma Wildlife Conservation Commission. I think that influence has carried through onto Mark. He now has my seat on the Wildlife Commission and is on the Morris School Board and the YMCA Board. Being involved in your community is the way I was raised, and we passed that on to Mark and Melanie both.”

Decades and generations of community involvement have been a critical cog in Mabrey Bank’s success and growth throughout the region. Mark estimates that north of 70 pct. of the business that Mabrey Bank generates in East Central Oklahoma can be attributed to team member involvement in community events.

“We are not a fly by the night bank,” said Mark. “This bank has been here for more than 100 years, and the expectation throughout our neck of the woods is that our people are going to do the right thing. If it’s me or one of our employees, we can be trusted with any decision. Even if it isn’t about banking necessarily. But, because of our relationships in the community that are so deep rooted, we can give a reference and help lead them to an answer.”

It has been a little over a year since Mark was promoted to East Central OK Regional President for Mabrey Bank, a role that allows him to oversee Mabrey’s footprint throughout East Central Oklahoma. Open spaces and lifelong friendships, both ever-present in rural middle America, are two of Mark’s passions and each speaks to the early success Mark has had as a Regional President.

“He’s done a bang-up job with everything he’s been involved in,” said Bruce. “You can tell that because people come back to him. If you are a hard worker and involved in your community, people will line up at your door. He’s really done an excellent job. I hear that from his cousins, from Scott (CEO) and Carlisle IV (COO), how good a job that Mark does. He knows what he’s doing.”

It’s no secret that in rural communities like those across East Central OK, population dwindles. As more and more move to metropolitan areas for jobs or income or entertainment, the blue on the collar of Small Town, USA pales in color and it becomes harder to see the Norman Rockwell version of Americana.

Mark sees his role at Mabrey Bank and his platform in the community as a way to help reverse course – to create and bring jobs and business to the region. He currently sits on the Board of the Okmulgee Area Development Corporation, a group leading the way to promote economic development in Okmulgee. The OADC focuses their efforts on recruiting new industries and businesses while encouraging and emphasizing K-12 STEM classes in Okmulgee County Schools.

“My hope is that I can in some way have an impact in growing business in our markets,” said Mark. “There are several younger individuals on our OADC Board that are involved in their families’ businesses or other entities in Okmulgee that are closer to my age. It’s exciting to see some new minds working together with an older generation to bring new ideas and a different perspective to further developing our region. We have plenty of land and two lakes here in Okmulgee for example, all less than twenty-five minutes from the greater Tulsa area.  Specifically, there is a lot about Okmulgee that we need to do a better job of highlighting.  Over the last several years, COVID has driven people out of the metro areas looking for more open spaces. This has given our East Central teams new opportunities to make new relationships.

TULSA – Mabrey Bank announced the hire of Bobby McAlpine as a Commercial Lending Officer as an addition to its growing commercial lending team. Based out of East Central Oklahoma, McAlpine will be primarily focused on agricultural and recreational land loans throughout the region.

McAlpine arrives at Mabrey following 15 years with Armstrong Bank, the last 12 of those spent as the Market President in Tahlequah. Over that time, he developed long-lasting relationships with his customers and community while providing excellent financial service and care.

“Bobby brings significant experience and a wealth of knowledge into additional products and lines of business for Mabrey Bank,” said Mark Mabrey, East Central OK Regional President. “His passion, drive and work ethic in banking is exceptional, and we are proud to have him as a part of our team.”

A Northeastern State University undergraduate with a degree in organizational leadership, McAlpine earned his graduate certificate from the SW Graduate School of Banking at SMU in Dallas, Texas.

“I’m grateful to the Mabrey family for giving me the opportunity to pursue my passion in Agricultural and Commercial Lending,” said McAlpine. “Given the unique products Mabrey Bank offers, mixed with the bank’s history of exceptional customer service, I have a strong platform to provide an outstanding experience to current and prospective clients.”

One of the many offerings that Mabrey Bank provides to its customers and business clients is a full suite of international banking products and services. To give detailed insight into how customers can take advantage of these offerings, we spoke to Kent Patterson, Director of International Services at Mabrey. Kent has been at Mabrey for nearly nine years and has spent his career in banking with a focus on International Services.

1) How is having access to international banking services advantageous to Mabrey Bank customers and businesses?

I’m proud to say that our international banking services provide significant advantages to customers and businesses. We provide our clients with a direct banking contact as a part of our focus on personalized customer service. This allows us to directly assist with managing their international banking needs and foreign exchange (FX) services. The ability to complete both international and domestic transactions in a timely manner speaks to the efficiency and reliability of banking with Mabrey Bank.

2) What method of payment options are available to businesses when either importing or exporting goods internationally?

Mabrey Bank offers several methods to accommodate our clients’ different needs. Cash-in-Advance is the most advantageous option for exporters, providing immediate payment before goods are shipped. On the flip side, Open Account is more beneficial for importers, as it allows them to receive goods first and pay per invoice terms at a later date. Documentary Collections are also a viable option for importers and exporters, as they facilitate the secure exchange of shipping documents against the release of the payment for the goods through banks on either side of the transaction. Finally, Letters of Credit are versatile and work well for both importers and exporters, as it constitutes a definite undertaking of the issuing bank to honor a complying presentation of shipping documents providing a guarantee of payment for the shipper.

3) What are the biggest hurdles when it comes to doing business internationally?

Conducting business internationally comes with a unique set of challenges to navigate. One of the biggest hurdles is ensuring compliance with Know Your Customer (KYC) regulations to avoid fraud. To mitigate this risk, having an agent in the buyer’s country can be invaluable. Understanding sales incoterms and knowing who is responsible for transaction fees are also crucial to successful international transactions. Businesses must also remember to have a clear plan for how they will receive payments. Having a trusted banking partner with deep knowledge of international business can make a large impact on any business’ global success.

4) How does Mabrey Bank give its customers peace of mind when it comes to the uncertainty of international business?

At Mabrey, we leverage our over 40 years of experience in international trade and finance to bring our clients peace of mind. We provide a comprehensive document service to assist customers in complying with the terms of Letters of Credit (L/C), ensuring that all necessary documentation is in order. Mabrey Bank also offers assistance in setting up the wording for standby, export and import L/Cs, helping clients navigate the complexities of international trade finance.

5) How can a customer or business get started using Mabrey’s international services?

For customers and businesses looking to get started with Mabrey Bank’s international services, the bank offers valuable resources and connections. We have established contacts with the Oklahoma Department of Commerce and The Center for International Trade and Development, which can provide assistance with international trade. The bank also works with freight forwarders to help customers manage the logistics of their shipments. As members of SWIFT (Society for Worldwide Interbank Financial Telecommunication) and BAFT (Bankers Association for Finance and Trade), we are well-equipped to facilitate seamless international banking transactions.

To get in touch with an international banker at Mabrey for more information on how you can take advantage of banking internationally with a financial institution you can trust, contact Kent at kpatterson@mabreybank.com.

Mabrey Bank’s annual School Supply Drive returns on Monday, July 15 through Friday, July 26 at all locations. For the fourth year in a row, Mabrey will look to improve the classroom experience for teachers and students alike this upcoming school year by collecting donations. Supplies received at each location will benefit a specific organization or school district located within that community to maximize our local impact.

Supplies can be dropped off during normal branch hours through a school supply drop box located conveniently in the lobby at each Mabrey branch. While any and all types of school supplies are appreciated and accepted, customers can check in with their local branch to see if any specific supplies are needed, as different schools and communities might have different needs.

Last year, Mabrey was able to donate around 4,700 school supplies in addition to monetary donations through the drive thanks to generous donations from customers and team members. See which organization or school that each Mabrey Bank location will be benefitting through our 2023 School Supply Drive.

 

 

Location Organization Benefiting
Bixby (Main & North) Bixby Outreach Center (BOC)
Haskell Haskell Public Schools
Morris Morris Public Schools
Muskogee Martin Luther King, Jr. Center
Oklahoma City Positive Tomorrows
Okmulgee (Main & Drive) Okmulgee Public Schools
Tulsa (Midtown, South Tulsa, Broken Arrow, Jenks, Glenpool) The Pencil Box
Weleetka Weleetka Public Schools
Wetumka Wetumka Public Schools

 

 

TULSA – One of Mabrey Bank’s recent commercials, “You Matter at Mabrey – Business,” received a 2024 Bronze Telly Award in the Local TV – Fintech & Financial Services category during the 45th Annual Telly Awards. The Telly Awards honor excellence in video and television across all screens and are judged by leaders from video platforms, television,streaming networks and production companies. Mabrey Bank joins other 2024 winners including Adobe, ESPN, NASA, PlayStation Studios, Calvin Klein, the NBA’s Los Angeles Clippers and more.

The award winning 30-second commercial was written and produced in partnership with Mabrey Bank’s Marketing department by Flying Colors Media and Wenzel Creative. Using local talent, the commercial was shot at various sites across the Tulsa Metro including D&L Oil Tools, a loyal Mabrey Bank client.

Mabrey Bank’s Telly Award winning commercial can be viewed here.

“This commercial showcases the level of care we place on each and every client that we bank, catering to their specific industry and needs,” said Lisa McLarty, Chief Marketing Officer of Mabrey Bank. “I couldn’t be more excited to see Mabrey’s brand and values on display and our incredibly talented Marketing team be recognized for their hard work.”

This was a record-breaking year with nearly 13,000 entries from across the globe. Winners were chosen by The Telly Awards Judging Council which includes Nathalie van Sasse van Ysselt, VP of Design and Creative Services, MSG Sphere Studios, Barry Christie, Global Creative Lead, Meta Creative Shop, Farihah Zaman, Director, Member of Brown Girl Doc Mafia, Aiden Darné, VP, Global Studio Lead Shutterstock and Malinda Wink, Executive Director Minderoo Pictures.

The full list of the 45th Annual Telly Award winners can be found at www.tellyawards.com/winners.

This month, Mabrey Bank was recognized as a 2024 A-List Award Winner for Best Local Bank as voted on in April by readers of TulsaPeople Magazine. More than 500 local businesses in Tulsa, the best in restaurants, shops, service providers, attractions and more, were recognized over 131 categories.

Look for a 2024 A-List Winner poster hanging in the lobby of your local Mabrey Bank.

Fraud and identity theft continues to become more prevalent as users’ personal information is readily available online. While there are several different ways to prevent fraud (which you can read about here), we called on our partners at Curated Cyber, Mabrey Bank’s Virtual Information Security Team, to give us advice on what can be done after your information is compromised.

Let’s dive in.

1) Report Identity Theft

If you suspect identity theft, file a report with your local law enforcement and the Federal Trade Commission (https://www.ftc.gov/news-events/topics/identity-theft). You can also contact the FTC at 1-877-IDTHEFT (438-4338) to learn more.

2) Place a Fraud Alert

A fraud alert warns creditors to take extra steps to verify your identity before opening new lines of credit. An initial alert lasts one year, while an extended alert (if you are a victim of identity theft) lasts seven years.

To place a fraud alert, contact any one of the agencies listed below. The agency you contact will then contact the other two credit agencies.

3) Consider a Security Freeze

A security freeze restricts access to your credit report, making it harder for criminals to open new accounts in your name. However, it may also delay your own ability to get credit. To place a security freeze, contact all three major credit reporting agencies listed below.

4) Be Cautious of Emails

If your information is compromised once, it could be easier for criminal agents to access again. Do not click on links or enter personal information in emails, even if they appear to be from a legitimate source. Go directly to any company’s website to log in.

5) Monitor All Accounts Regularly

Regularly review bank statements and obtain free credit reports to quickly identify and report any suspicious activity. You can get a free credit report at https://www.annualcreditreport.com/index.action.

For more information about Curated Cyber, visit their website here.

As Mabrey Bank celebrates its centennial throughout 2024, the bank honors the Mabrey family by publishing unique feature stories, narrating the history of the bank through the family’s words and stories. Please enjoy the first of three features, The Matriarchs of Mabrey.

 

Click-clack, click-clack, click-clack. The cadence of high heels rapping against the historic tile floor at the then-named Citizens Bank & Trust in Okmulgee signaled a familiar presence. Lurline Mabrey, Chairman of the Board at Mabrey Bank and matriarch for one of the most well-known banking families in Oklahoma, had come into the bank for her weekly visit to check her mail.

Dressed to the nines on any given day, purse in hand and, of course, generous heels, “Mama Lu,” as she was affectionately known, was a picture of professionalism. Before heading up to her office on the second story, always eschewing the elevator for the stairs, she would greet the tellers, ask about their families and speak to customers in the lobby.

“She was just a natural at connecting with people and was such a leader by example. Everyone loved having her at the bank,” said Marilyn Mabrey Sulivant, Mama Lu’s daughter and current Chairman of the Board.

Mama Lu’s signature high heels served as an apt metaphor for the high standard to which she held herself to, and everyone around her hoped to achieve.

“Everyone leveled up in her presence,” said Melanie Mabrey Eggert, her granddaughter, and Consumer Loan Documentation Manager at Mabrey Bank. “I had to get rid of my gum every time I was around her. She was a reminder of how to act and present yourself.”

Taking a more active role at the bank following the death of her husband, Carlisle Mabrey, Sr., in 1991, Mama Lu served as Chairman of the Board from that point until her own passing in 2012. Prior to her time at the bank, she taught at the Episcopal Day School for 10 years and was a noted fundraiser, volunteer and philanthropist across Okmulgee, serving as a Chair or Board Member for no less than seven different organizations and nonprofits. Throughout it all, she mixed genuine kindness with unfailing poise, possessing an aura that rubbed off on anyone she met.

“In our culture for a career woman, it’s a bit of an oxymoron,” said Melanie. “You often see a woman in business labeled as either ‘professional’ or ‘kind.’ Mama Lu was both. She cared so much about the team members and her communities. No one worked harder at raising money for worthy causes and volunteering her time. She didn’t have to do any of that. She could have just been a mom and wife. She could have done anything she wanted. Instead, she chose to put her time and effort back into those in need.”

For Mama Lu, the connections she made with the community were her principal focus. Her favorite events at Mabrey Bank were the company parties and picnics, where she met and interacted with team members and their families outside of the workplace. To her, a good business meant good people who cared deeply for one another.

“Mama Lu always made sure her community succeeded first,” said Katie Mabrey, another of Mama Lu’s granddaughters who worked at Mabrey Bank from 2009-2018. “She understood how much influence the bank had on the community. It was always service to others over service to self.”

By the time Mama Lu took over as Chairman of the Board, all four of her children had begun working at the bank in various roles. Marilyn, the lone daughter amongst the four siblings, aspired to have the same impact on the bank, and more importantly, on others.

“I wanted to be just like her,” said Marilyn. “Her influence on the people at the bank, and those in Okmulgee in general, was evident. I always wanted to measure up to her. It was more difficult to be noticed with three brothers. I felt like I had to work twice as hard to make myself seen.”

Mama Lu’s standard for excellence carried a trickle-down effect to her daughter with Marilyn mirroring her mother’s professionalism and example for the better part of three decades at the bank. In 2015, Marilyn followed in Mama Lu’s footsteps as Chairman of the Board – a position offered to her by her three brothers, Carlisle III, Bruce and John.

“I remember when they came to Marilyn about being the Chair a few years after Mama Lu had passed. She was floored by that,” said Melanie. “Marilyn was honored that her brothers offered her that important position.”

Left to right: Katie Mabrey, Marilyn Mabrey Sulivant and Melanie Mabrey Eggert

It’s a position that, even after a decade of serving as the Chair, Marilyn takes as seriously as ever. From time spent preparing on her own prior to Board Meetings to speaking to Mabrey Bank executive leadership about the day-to-day dealings at the bank, the importance of representing the bank in her position is paramount to Marilyn.

However, what might be even greater than her impact as Chairman is the influence that Marilyn now carries as the matriarch of the family. She’s known as the ‘glue’ of the Mabreys – the connector that can bridge a gap between personalities and a central force to whom all others gravitate towards. Just like Marilyn looked up to Mama Lu as the female example she aspired to be, she now occupies that same pedestal for Melanie and Katie Mabrey, her nieces.

“Marilyn’s openness to hearing people is one of her greatest qualities,” said Katie. “If I ever had a problem, Mama Lu and Marilyn are the two people in this world that I would not be scared to talk to. Having Marilyn in my life is like Mama Lu never leaving. There is zero judgement, and she is always willing to have an open ear to everyone. How lucky are we to have an aunt like that?”

In the traditionally male-dominated industry of finance, Marilyn has shown both Katie and Melanie what it means to have a successful working career as a woman in business. Her persona radiated proficiency, grace and warmth, affecting others within her orbit, both in her family and at the bank, just like her mother before her.

“For many of us, we commute to work, clock in, do our jobs, clock out and commute back home,” said Melanie. “It’s something we have to do. Growing up and seeing Marilyn, there was none of that. Ever. She has always made it look like it was her purpose to be at the bank. It’s a piece of who she and her brothers are. They are as excited about work as they are to go on vacation.”

It’s not just Melanie and Katie who have experienced the continued influence of Mama Lu through Marilyn. For years, Marilyn supervised Mabrey Bank tellers, the front lines of any bank and often where first impressions with customers are made. Marilyn’s established sense of purpose rubbed off on them as well, helping to build a culture throughout all levels of Mabrey Bank that is accepting and authentic.

“You hope you can provide some influence along the way, but it was not something I ever thought about,” said Marilyn. “I have enjoyed supervising tellers over the years and have gotten that reaction about the impact I have had. It’s something that I inherited from my mother – the way we treat people. It is so special to hear someone appreciate something I have said or taught them. That’s the reward. Not any accomplishments you receive, but the impact you can have on someone that could encourage them to do the same thing for the next person.”

When the name of the bank changed in 2015 to ‘Mabrey Bank,’ it served as a reflection of the bank’s history and its connection to the communities. However, it also personified the feeling that many team members and customers of the bank had already experienced – that they were an extension of the Mabrey family.

“I am truly proud of our leadership team that welcomes a culture where people feel comfortable giving their opinions,” said Marilyn. “We have consciously tried to ensure that when anyone sits down at a table together, we are all equals. I think that atmosphere encourages everyone to feel like they are a part of the family, no matter what your last name is.”

It’s a culture that was, in part, established by Mama Lu and continued by Marilyn, Katie and now Melanie.

“Mama Lu was not shy to tell people she was proud of them,” said Melanie. “She would just shower everyone with praise. I can tell you that she would be so proud of everyone and where the bank is right now.”

In the April 2024 issue of TulsaPeople, Mabrey Bank was featured as a local “Legacy Business.” The following article is what appeared in the magazine. Click here to explore TulsaPeople’s full Legacy Business highlight.

 

In 1906, G.W. Mabrey joined the Board of Directors at Citizens National Bank in Okmulgee, Oklahoma. Five generations and 15 Mabrey Bank locations later, the Mabrey family’s legacy as stewards of a financial institution built on integrity, service and success is stronger than ever.

Led by brothers Scott Mabrey as the CEO and Carlisle Mabrey IV as the COO, Mabrey Bank is celebrating its 100th anniversary since the bank’s current charter was granted in 1924. Over that century, Mabrey Bank has expanded from Okmulgee to Tulsa, Oklahoma City and eight other markets across the state. The additions of services
like the Private Bank, Mabrey Mortgage and industry-specific lending products in healthcare, recreational land and much more have contributed to Mabrey Bank reaching $1.8 billion in asset size.

However, assets alone can’t tell the whole story of Mabrey Bank’s longevity. The bank’s success is rooted in treating its team members and customers like family, while caring for and respecting its communities. In 2023, Mabrey Bank donated more than $545,000 to community initiatives across 220 organizations in addition to hundreds of volunteer hours served by the team members.

An updated mission statement, launched this year in the wake of the centennial milestone, reinforces the family’s brand of customer-focused banking that has set Mabrey Bank apart over the last century.

Our team provides sound financial solutions and personalized service to empower people, enrich businesses and improve the communities we serve.

This mission, cultivated through generations of Mabrey family leadership and now upheld by more than 270 team members, showcases why Mabrey Bank has developed into a family-owned, locally operated pillar of the Oklahoma business community.

Mabrey Bank has been nominated by TulsaPeople readers for its 2024 A-List. Featured in the “Local Bank” category, Mabrey Bank is one of seven finalists up for the A-List honor this year.

Voting is open from April 1-14, and voters can submit one vote per day.

Vote for Mabrey Bank by clicking on this link, scrolling to “local bank” and submitting your vote!

 

 

 

 

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